Shipping + Processing Policy

All orders are processed within 1 to 5 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

Dorothy's is not responsible for potential delays due to postal office errors, high volume of orders, or other issues that are beyond our control. 

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow at least 48 hours for the tracking information to become available. 

If you haven’t received your order within 15 days of receiving your shipping confirmation email, please contact me, Ruby, at rubyoland@gmail.com with your name and order number, and we will look into it for you.